Loan By Phone Q&A

AnyHour Lending is confident that it offers the highest quality loan-by-phone service available anywhere! Since our inception, we have instituted quality control in all phases of our operation.

"The experience of our operators assures they give your applicants accurate information." The average tenure of our operators is over 5 years. That translates into more than 25,000 loan applications taken. This experience gives them the knowledge to handle the off-beat situations in a professional manner that gives the caller the correct information. Our operators understand completely the loan process so the person leaves the application call with confidence they have been given accurate information and have a clear understanding of what has just transpired and what the next steps are.

Our loan operators are extremely well trained. New employees must complete an intensive training program ensuring that their customer service skills are refined to provide your callers with they help they may need to complete a loan application. Our operators are trained in the use of our software and are skilled in data entry as well. Finally, our employees learn how to properly complete a loan application and understand all financial terms and loan procedures.

This experience and training contributes to AnyHour Lending’s ability to remain transparent to your loan applicants. The knowledge and skills of our operators make them seem like loan representatives at your financial institution. By providing information and answering questions about your specific loan products, your callers will be impressed with the service they are receiving from your financial institution.

Loan applications are checked for completeness, spelling, and accuracy. AnyHour Lending has designed a comprehensive incentive pay program for our operators that ensures the applications are error free. These incentives constantly increase the quality of service that we provide.